Remote - Hospitality Customer Coordinator– Hotel Reservations

Wanderwell Collective; Seattle (WA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote work

Training & tools access

Supportive team culture

Job summary

Wanderwell Collective in the United States is seeking friendly, detail-oriented Hospitality Customer Service Representatives to assist clients with hotel reservations. This fully remote role offers flexible scheduling and the opportunity to help clients book memorable accommodations.

You will communicate with clients to understand needs, provide hotel options, and manage bookings using industry tools. No prior reservations experience required; training and mentorship are provided, with

Qualifications

• Strong communication and customer service skills.
• Friendly, professional demeanor with attention to detail.
• Ability to work independently and manage multiple tasks.
• Basic computer proficiency and reliable internet connection.

Responsibilities

• Communicate with clients to understand their hotel needs, preferences, and budgets.
• Provide accurate information about hotel options, pricing, and amenities.
• Assist clients with making and managing reservations.
• Maintain accurate records of client interactions and bookings.
• Respond to inquiries promptly and professionally via phone, email, or online platforms.
• Collaborate with team members to ensure client satisfaction.
• Stay current on travel trends, hotel offerings, and industry updates.

Skills

Communication skills

Customer service

Independent work

Tools

Booking systems

Job description

Job Title: Hospitality Customer Service – Hotel Reservations (Remote)

Job Type: Flexible Schedule | Remote Work

About Us

We are a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail.

Position Overview

We are seeking friendly, detail-oriented individuals to join our team as Hospitality Customer Service Representatives for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment.

Key Responsibilities

• Communicate with clients to understand their hotel needs, preferences, and budgets
• Provide accurate information about hotel options, pricing, and amenities
• Assist clients with making and managing reservations
• Maintain accurate records of client interactions and bookings
• Respond to inquiries promptly and professionally via phone, email, or online platforms
• Collaborate with team members to ensure client satisfaction
• Stay current on travel trends, hotel offerings, and industry updates

Requirements

• Strong communication and customer service skills
• Friendly, professional demeanor with attention to detail
• Ability to work independently and manage multiple tasks
• Basic computer proficiency and reliable internet connection
• Interest in hospitality, travel, and creating memorable guest experiences
• Previous experience in customer service, hospitality, or reservations is a plus but not required

What We Offer

• Flexible, remote work environment
• Comprehensive training and access to industry tools and booking systems
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks
• Opportunities for personal and professional growth

Ready to provide outstanding service while helping clients book their ideal hotel stays?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.