Hospitality Customer Service – Hotel Reservations (Remote)

Wanderwell Collective; Maryland; Remote; USD 18,000 - 28,000; Full time

Benefits offered by this job

Flexible remote schedule

Full training on travel booking sys

Supportive team environment

Travel discounts and hospitality perks

Income-earning possibilities based on绩

Job summary

Wanderwell Collective is seeking a Hotel Reservations Specialist who can assist clients in planning perfect stays from their home office. You will handle hospitality customer service, hotel booking support, and guide travelers through the reservation process.

You will communicate via phone, email, and online platforms, provide details on amenities, pricing, and availability, and manage booking details and guest profiles.

Qualifications

• Strong customer service and hospitality communication skills.
• Professional, detail-oriented and self-motivated.
• Basic computer proficiency and reliable internet connection.
• Experience in hotel reservations or guest relations is a plus.

Responsibilities

• Assist clients with hotel reservations, hospitality services, and travel planning.
• Provide accurate details on hotel amenities, pricing, and availability.
• Manage and update booking details and guest profiles.
• Communicate promptly and professionally via phone, email, and online platforms.

Skills

Customer service

Hospitality communication

Detail-oriented

Self-motivated

Basic computer skills

Reliable internet

Hotel reservations experience

Tools

Travel booking systems

Job description

About The Role

Join us as a Hotel Reservations Specialist and help clients plan their perfect stays. You’ll handle hospitality customer service, provide hotel booking support, and guide travelers through the reservation process—all from your home office.

Key Responsibilities

• Assist clients with hotel reservations, hospitality services, and travel planning
• Provide accurate details on hotel amenities, pricing, and availability
• Manage and update booking details and guest profiles
• Communicate promptly and professionally via phone, email, and online platforms

Qualifications

• Strong customer service and hospitality communication skills
• Professional, detail-oriented, and self-motivated
• Basic computer proficiency and reliable internet connection
• Experience in hotel reservations, hospitality service, or guest relations is a plus

What We Offer

• Flexible remote schedule
• Full training and access to travel booking systems
• Supportive team environment
• Income-earning possibilities based on performance
• Travel discounts and hospitality perks
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.