Durable Medical Equipment Specialist

Binson's Home Health Care; Port Saint Lucie (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Full benefits: Medical, Dental, Vision

Paid time off + floating holiday

401(k) Retirement Savings Plan

Training and growth opportunities

Job summary

Binsons seeks a patient-focused Operations Specialist to support patients by assisting with respiratory supplies and CPAP settings. You will manage daily retail/clinic operations, handle inventory, and ensure accurate documentation and insurance verification.

The role requires strong communication, independent work, and a commitment to excellent service in a growing healthcare startup environment. Competitive benefits apply.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2+ years in the DME industry, specifically CPAP/sleep therapy equipment.
• Proven ability to work independently and solve problems in a startup environment.

Responsibilities

• Manage daily retail and clinic operations in a clean, OSHA/HIPAA compliant space.
• Handle inventory: order, track, and restock DME supplies and CPAP equipment.
• Process billing and insurance verifications, obtain prior authorizations, and document patient interactions.

Skills

DME industry experience

CPAP/sleep therapy equipment

Customer service

Problem solving

Inventory management

Education

High School Diploma or equivalent

Tools

Brightree

HDMS

ResMed AirView

Philips Care Orchestrator

MS Office

Job description

At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If youre looking to make a real impact in peoples lives, you're in the right place.

The Role: To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule: MondayFriday | 8:30 AM - 5:00 PM

What We're Looking For High School Diploma or equivalent Minimum of 23 years of experience in the DME industry, specifically working with CPAP/sleep therapy equipment. Proven ability to work independently, problem-solve on the fly, and take initiative in a growing startup environment. Proficiency with DME billing software (e.g., Brightree, HDMS), manufacturer compliance portals (e.g., ResMed AirView, Philips Care Orchestrator), and standard office software. Valid drivers license, reliable transportation, and a clean driving record for on-the-road patient setups. Exceptional interpersonal and patient-facing communication skills, with a strong foundation in empathy and customer service.

What Youll Be Doing Manage Daily Operations: Run the retail and clinic space independently, ensuring a clean, organized, and OSHA/HIPAA-compliant environment. Handle Inventory: Order, track, and restock DME supplies, CPAP machines, and accessories. Set Up & Troubleshoot: Perform CPAP, APAP, and BiPAP setups, conduct precise mask fittings, and troubleshoot therapy issues. Educate Patients: Instruct patients on equipment use, maintenance, and compliance, both in-clinic and during mobile home/facility visits. Track Compliance: Download and analyze CPAP data, communicating with patients and reporting findings to physicians. Patient Coordination: Manage phone calls, intake, scheduling, and assist walk-in patients with expert product advice. Process Billing & Insurance: Verify benefits, obtain prior authorizations, and prepare documentation for Medicare, Medicaid, and private insurance. Physician Collaboration: Coordinate with sleep clinics and doctors to obtain prescriptions, clinical notes, and compliance signatures. Maintain Records: Keep accurate, up-to-date patient files in the EHR and DME billing software.

Perks & Benefits Competitive pay Full benefits: Medical, Dental, Vision & Life Insurance Paid time off + floating holiday 401(k) Retirement Savings Plan Training and growth opportunities