Customer Service & Home Improvement Sales Pro

Lowe's Home Centers, LLC; Bowie (MD); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Associate discount 10%

Tuition assistance

Job summary

Lowe's Home Centers, LLC is hiring a Customer Service Associate in Bowie, MD. You will welcome customers, help them find products, load merchandise when needed, and ensure customer needs are met across departments.

You’ll answer questions, organize merchandise, and participate in cross-training to deliver top-notch service. The role includes a variety of tasks from greeting customers at checkout to assisting with product selection and inventory replenishment.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail tech familiarity

Basic math

Prolonged standing/walking

Lifting up to 25 lbs

Customer service orientation

Tools

Smartphones & tablets

Job description

Lowe's Home Centers, LLC is hiring a Customer Service Associate in Bowie, MD. You will welcome customers, help them find products, load merchandise when needed, and ensure customer needs are met across departments.

You’ll answer questions, organize merchandise, and participate in cross-training to deliver top-notch service. The role includes a variety of tasks from greeting customers at checkout to assisting with product selection and inventory replenishment.