Customer Service Hero - Quick, Friendly Problem Solver

SmartRecruiters, Inc.; Idaho Falls (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Wow 1st is hiring a Customer Service Rep to greet customers, answer questions, and resolve issues with a friendly, solution-focused approach. You will handle inquiries, process orders, and coordinate with other teams to ensure satisfaction. The role emphasizes speed, accuracy, and a calm, professional demeanor.

You will be the voice of the brand at our Idaho Falls location, delivering top-notch service while learning product details and contributing ideas for continuous improvement.

Qualifications

• Jedi-level communication skills, speaking and writing.
• People skills to charm customers across backgrounds.
• Problem-solving abilities to anticipate concerns.
• Tech-savvy; navigate computer systems with ease.
• CRM software experience for customer data handling.
• Multitasking in a fast-paced environment.
• Math skills for handling transactions and basics.
• Calm under pressure; resolve conflicts professionally.
• Attention to detail to catch errors and typos.
• Team player with independent work skills.
• Flexible and adaptable to changing priorities.
• High school diploma or equivalent is required.
• Previous customer service experience preferred.

Responsibilities

• Be the ultimate customer whisperer, decoding inquiries and providing information quickly.
• Resolve complaints to turn unhappy customers into happy campers.
• Process, return, and exchange orders efficiently.
• Coordinate between departments to match customer needs with solutions.
• Maintain vast knowledge of our product offerings.
• Document interactions in the CRM system accurately.
• Escalate complex issues to management when needed.
• Join team trainings to improve service skills.
• Contribute ideas for an improved customer service playbook.
• Strive to meet and exceed performance standards.

Skills

Jedi communication

People skills

Problem solving

Tech-savvy

CRM experience

Multitasking

Attention to detail

Team player

Flexibility

High school diploma

Customer service exp

Education

High school diploma or equivalent

Job description

Wow 1st is hiring a Customer Service Rep to greet customers, answer questions, and resolve issues with a friendly, solution-focused approach. You will handle inquiries, process orders, and coordinate with other teams to ensure satisfaction. The role emphasizes speed, accuracy, and a calm, professional demeanor.

You will be the voice of the brand at our Idaho Falls location, delivering top-notch service while learning product details and contributing ideas for continuous improvement.