Customer Service Hero — Fast-Paced & Multitask Pro

SmartRecruiters, Inc.; Preston (ID); On-site; USD 17,000 - 25,000; Full time

Job summary

Domino's in Preston, Idaho is seeking a customer service superhero to join our team. As a Customer Service Rep, you’ll be the friendly face and voice who makes customers smile and keeps orders moving smoothly.

You’ll decode inquiries, resolve issues, process orders, exchanges, and returns, document interactions in our CRM, and collaborate with other departments to ensure great service.

Qualifications

• Excellent verbal and written communication.
• Customer service experience is a plus.
• Able to multitask in a fast-paced environment.
• Tech-savvy and CRM-literate.
• Detail-oriented and reliable.

Responsibilities

• Decode inquiries and provide information quickly and clearly.
• Resolve customer issues and complaints with care.
• Process orders, returns, and exchanges efficiently.
• Coordinate with other departments to meet customer needs.
• Document customer interactions in the CRM accurately.
• Identify escalations and involve management when needed.
• Contribute to team trainings and improvement initiatives.
• Support the development of a best-practice playbook.

Skills

Communication skills

People skills

Problem-solving

Tech-savviness

CRM software

Multitasking

Math skills

Calm under pressure

Attention to detail

Team player

Flexibility

Education

High school diploma or equivalent

Tools

CRM software

Computer systems literacy

Job description

Domino's in Preston, Idaho is seeking a customer service superhero to join our team. As a Customer Service Rep, you’ll be the friendly face and voice who makes customers smile and keeps orders moving smoothly.

You’ll decode inquiries, resolve issues, process orders, exchanges, and returns, document interactions in our CRM, and collaborate with other departments to ensure great service.