Customer Service Hero for Fast-Paced Store Team

Domino's; Blackfoot (ID); On-site; USD 25,000 - 35,000; Full time

Job summary

Domino's in Blackfoot, Idaho, is seeking a Customer Service Representative to enhance customer satisfaction and provide a friendly face at our locations. As a vital part of our team, you'll handle inquiries, resolve complaints, and assist in order management while ensuring a positive customer experience.

The ideal candidate excels in communication, possesses strong problem-solving skills, and thrives in a dynamic environment. Join us in our mission to serve the community with quality products and service!

Qualifications

• Exceptional communication skills, both verbal and written.
• Strong interpersonal skills to connect with a diverse customer base.
• Proactive problem-solving approach to customer concerns.
• Competent with technology and CRM systems.
• Ability to multitask and thrive in a fast-paced environment.
• Precise mathematical skills for transaction handling.
• Ability to remain calm and effective under pressure.
• Meticulous attention to detail in documentation and interactions.
• Demonstrated team player while also capable of independent work.
• Adaptability to changing environments and priorities.

Responsibilities

• Manage customer inquiries and provide information efficiently.
• Resolve customer complaints effectively.
• Handle orders, returns, and exchanges.
• Facilitate communication between departments.
• Educate customers on product offerings.
• Document customer interactions in CRM.
• Identify issues and escalate to management as needed.
• Participate in team meetings and training sessions.
• Contribute ideas for improving customer service processes.
• Achieve performance goals per company standards.

Skills

Communication skills

People skills

Problem-solving skills

Tech-savviness

CRM software experience

Multitasking skills

Math skills

Calm under pressure

Attention to detail

Team player

Flexibility

Education

High school diploma or equivalent

Job description

Domino's in Blackfoot, Idaho, is seeking a Customer Service Representative to enhance customer satisfaction and provide a friendly face at our locations. As a vital part of our team, you'll handle inquiries, resolve complaints, and assist in order management while ensuring a positive customer experience.

The ideal candidate excels in communication, possesses strong problem-solving skills, and thrives in a dynamic environment. Join us in our mission to serve the community with quality products and service!