Customer Service Rep 07341

Domino's Franchise; Shelley (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular fast-food chain in Shelley, Idaho is seeking a Customer Service Representative to provide exceptional support to customers. The role involves addressing inquiries through various channels, problem-solving, and maintaining customer relationships. Ideal candidates should have strong communication skills, be tech-savvy, and possess a positive attitude. Flexibility in working hours is essential. Join a dynamic team and contribute to customer satisfaction!

Qualifications

• Exceptional communication skills for strong customer interaction.
• Ability to solve problems quickly and effectively.
• Tech-savvy with experience in CRM and Office software.
• Skilled at multitasking and working under pressure.
• Certification in customer service is a plus.
• Patient and able to handle various customer needs.
• Enthusiastic and positive attitude essential.
• Willing to work flexible hours, including weekends.

Responsibilities

• Answer customer inquiries via phone, email, and chat.
• Listen to customer concerns and provide effective solutions.
• Manage orders, refunds, and exchanges responsibly.
• Familiarize yourself with product details and policies.
• Document customer interactions in the CRM system.
• Collaborate with various departments to resolve issues.
• Achieve performance metrics to enhance customer satisfaction.
• Participate in training to improve customer service skills.

Skills

Communication skills

Problem-solving skills

Tech-savvy

Multitasking

Customer service certification

Patience

Positive attitude

Flexibility

Education

Customer service certification

Tools

CRM platforms

Microsoft Office

Job description

Job Description

Ready to become a customer service superhero? We're on the lookout for a friendly and empathetic Customer Service Representative to join our dream team in Shelley, Idaho! As our customer's trusty sidekick, you'll swoop in to save the day, providing top-notch support and ensuring our customers are grinning from ear to ear.

• Be the voice of awesomeness! Answer customer bat-signals via phone, email, and chat faster than you can say "Holy customer satisfaction, Batman!"
• Channel your inner Sherlock Holmes to listen actively to customer concerns and crack the case with brilliant solutions (or call in backup when needed)
• Juggle orders, refunds, and exchanges with the precision of a circus performer – no dropping the ball allowed!
• Become a walking, talking encyclopedia of our products, services, and policies – impress your friends at parties!
• Play matchmaker between customers and their perfect solutions, creating long-lasting love affairs with our brand
• Chronicle your customer adventures in our CRM system – think of it as your superhero logbook
• Team up with other departments like the Avengers to tackle complex customer issues
• Crush performance metrics like a boss – think less "hold music" and more "happy dance"
• Level up your customer service skills through training – it's like XP for your career!

Qualifications:

• A silver tongue and golden pen – your communication skills are so good, even {NAME} would be jealous!
• Ears like a bat and problem-solving skills that would make {NAME} proud
• Tech-savvy enough to juggle CRM platforms and Microsoft Office like a digital circus performer
• Multitasking maestro who can keep cool under pressure – you're basically a cucumber in human form
• Customer service certification? That's like having a black belt in making people smile!
• Zen master levels of patience – you could teach a sloth how to slow down
• Attitude so positive, you make rainbows jealous and enthusiasm that could power a small city
• Flexibility to work various shifts, including weekends and holidays – because customer needs don't take vacations (but don't worry, you will!)

Additional Information

All your information will be kept confidential according to EEO guidelines.