Customer Service Hero - Quick, Friendly Help

Domino's; Idaho Falls (ID); On-site; USD 19,000 - 25,000; Full time

Job summary

Domino's Idaho Falls is looking for a friendly Customer Service Representative to greet customers, answer questions, and process orders in a fast-paced setting. You will use our CRM to document interactions and help resolve issues with efficiency and a smile.

You’ll collaborate with teammates to ensure accurate orders and smooth service, while upholding the brand standards that make our stores a favorite in the community.

Qualifications

• Excellent communication and writing skills.
• Ability to explain information clearly to customers.
• Experience in customer service is preferred.
• Able to multitask in a fast-paced environment.
• Willingness to learn and grow with the team.

Responsibilities

• Decode inquiries and provide information quickly and accurately.
• Resolve customer complaints with professional, friendly service.
• Process, return, and exchange orders as needed.
• Document customer interactions in the CRM system.
• Coordinate with other departments to meet customer needs.
• Maintain up-to-date knowledge of products and services.
• Support team goals and participate in training sessions.

Skills

Communication skills

Customer service

Problem solving

Tech-savvy

CRM software

Multitasking

Attention to detail

Team player

Adaptability

High school diploma

Education

High school diploma or equivalent

Tools

CRM software

Job description

Domino's Idaho Falls is looking for a friendly Customer Service Representative to greet customers, answer questions, and process orders in a fast-paced setting. You will use our CRM to document interactions and help resolve issues with efficiency and a smile.

You’ll collaborate with teammates to ensure accurate orders and smooth service, while upholding the brand standards that make our stores a favorite in the community.