Customer Service Wizard: Fast, Friendly Help

Domino's; Driggs (ID); On-site; USD 17,000 - 25,000; Full time

Job summary

Dominos in Driggs, Idaho is seeking a Customer Service Rep to be the friendly face and voice, turning frowns into smiles and keeping operations moving in a fast-paced environment.

You will handle inquiries, resolve complaints, manage orders, document interactions in our CRM, and collaborate with teammates across departments to ensure excellent service. Ready to join a dynamic team with training and growth opportunities?

Qualifications

• Jedi-level communication skills, both speaking and writing.
• People skills that would charm customers from all walks of life.
• Problem-solving abilities that stay ahead of customer concerns.
• Tech-savvy enough to navigate computer systems confidently.
• CRM software experience to manage customer data effectively.
• Multitasking in a fast-paced environment.
• Math skills for transactions and problem-solving.
• Calm under pressure, turning conflicts into positive outcomes.
• Attention to detail to spot typos and ensure accuracy.
• Team player with independence and adaptability.
• Flexible to changing priorities and schedules.
• High school diploma or equivalent is required.
• Experience welcome but potential is valued.

Responsibilities

• Be the ultimate customer whisperer, decoding inquiries and providing fast information.
• Transform grumpy customers into happy campers with effective problem resolution.
• Master order juggling – processing, returns, and exchanges.
• Coordinate with departments to pair customer needs with solutions.
• Be a walking product encyclopedia and impress with knowledge of offerings.
• Document customer interactions in our CRM system accurately.
• Identify tricky issues and know when to involve management.
• Join team meetings and training to level up customer service skills.
• Contribute ideas to improve the customer service playbook.
• Strive to meet performance goals while maintaining quality standards.

Skills

Communication

People skills

Problem-solving

Tech-savviness

Multitasking

Math skills

Calm under pressure

Attention to detail

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

CRM software

Computer systems

Job description

Dominos in Driggs, Idaho is seeking a Customer Service Rep to be the friendly face and voice, turning frowns into smiles and keeping operations moving in a fast-paced environment.

You will handle inquiries, resolve complaints, manage orders, document interactions in our CRM, and collaborate with teammates across departments to ensure excellent service. Ready to join a dynamic team with training and growth opportunities?