Customer Service Front End Manager - Lead, Grow & Weekly Pay

Meijer Inc.; Oak Creek (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Tuition assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a Customer Service/Front End Dept Manager for our Oak Creek, WI store. You will lead team members, drive customer service excellence, and oversee front-end operations including scheduling, coaching, and development.

This role focuses on talent identification, safety, budgeting, and process improvements while upholding Meijer standards and culture. Strong communication and leadership are essential for success in this role.

Qualifications

• Bachelors degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• Demonstrated ability to communicate with team members to provide clear and precise direction.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrates proactive/creative thinking and applies it to the business.
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
• A strong business acumen.
• An innovative attitude to help Meijer set the industry standard.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engages with team members in span of care to ensure onboarding, training and development, and coaching and feedback.
• Identifies talent and engages in career discussions to support overall store staffing and diversify talent pipeline for team members and leadership roles.
• Involvement in candid discussions with team members to uphold Meijer standards and growth opportunities.
• Accountability for area operations and financial results by overseeing execution of corporate plans to maximize sales and productivity and manage budget items in the P&L.
• Drives safety and compliance throughout the store and manages overall condition and adherence to procedures.
• Ensures Team Leaders and Leads provide guidance and assign daily work and training needs.
• This profile may include other duties as assigned or required.

Skills

Communication

Leadership

Financial analysis

Customer service

Staff development

Onboarding

Training

Coaching

Succession planning

Budgeting

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

Meijer Inc. is seeking a Customer Service/Front End Dept Manager for our Oak Creek, WI store. You will lead team members, drive customer service excellence, and oversee front-end operations including scheduling, coaching, and development.

This role focuses on talent identification, safety, budgeting, and process improvements while upholding Meijer standards and culture. Strong communication and leadership are essential for success in this role.