Customer Service & Framing Specialist - Retail Support

Michaels Stores; Auburn (CA); On-site; USD 23,000 - 27,000; Full time

Job summary

Michaels Stores in Auburn, CA is seeking a friendly Store Associate to assist customers, help them locate products, and provide a fast checkout experience. You will support store operations, stock shelves, and participate in omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

The role favors retail or customer service experience, thrives in a fast-paced setting, and requires standing for long periods.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.
• Ability to lift heavy boxes and use ladders or similar equipment when needed.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout with cash-handling accuracy.
• Engage customers in Rewards program and credit card enrollments.
• Educate customers on the Voice of Customer survey.
• Assist with Buy Online Pickup in Store and Ship From Store processes.
• Stock merchandise, complete planogram (POG) duties, and store recovery.

Skills

Customer service

Retail knowledge

Job description

Michaels Stores in Auburn, CA is seeking a friendly Store Associate to assist customers, help them locate products, and provide a fast checkout experience. You will support store operations, stock shelves, and participate in omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

The role favors retail or customer service experience, thrives in a fast-paced setting, and requires standing for long periods.