Retail Customer Specialist - Framing & Omni-channel

Michaels Stores; Livermore (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Michaels in Livermore, CA is hiring a store team member focused on helping customers, locating products, and ensuring a fast, friendly checkout experience. You’ll assist with in-store shopping, online pickup options, and merchandise organization to keep shelves stocked and welcoming.

This role emphasizes customer service, POS accuracy, and participation in store-wide programs, from rewards enrollments to planogram execution, with opportunities to learn framing sales through cross-training.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to communicate effectively and assist customers.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

Michaels in Livermore, CA is hiring a store team member focused on helping customers, locating products, and ensuring a fast, friendly checkout experience. You’ll assist with in-store shopping, online pickup options, and merchandise organization to keep shelves stocked and welcoming.

This role emphasizes customer service, POS accuracy, and participation in store-wide programs, from rewards enrollments to planogram execution, with opportunities to learn framing sales through cross-training.