Customer Experience & Framing Specialist

Michaels INC; New York (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels Woodbury, NY is hiring for a Store Associate to deliver friendly customer service, assist shoppers, and ensure fast, accurate checkout. The role involves unloading trucks, stocking merchandise, managing returns, and supporting omnichannel processes like Buy Online Pickup In Store and Ship From Store.

You’ll help maintain in-stock conditions and follow SOPs while upholding Michaels’ brand standards.

Qualifications

• Retail and/or customer service experience preferred.
• Assist with truck unloading, stocking and planogram processes.
• Provide fast and friendly checkout experience with cash handling to standards.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Operate cash register with standard cash-handling procedures.
• Engage customers in Rewards program enrollment and private label credit cards.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes (BOPIS and SFS).
• Participate in truck unload, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance including returns/go backs.
• Perform Store In Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs.
• Adhere to SOPs and company policies; be a positive role model.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Stocking

Checkout experience

Job description

Michaels Woodbury, NY is hiring for a Store Associate to deliver friendly customer service, assist shoppers, and ensure fast, accurate checkout. The role involves unloading trucks, stocking merchandise, managing returns, and supporting omnichannel processes like Buy Online Pickup In Store and Ship From Store.

You’ll help maintain in-stock conditions and follow SOPs while upholding Michaels’ brand standards.