Customer Service & Framing Specialist

Michaels; Monroeville (Allegheny County); On-site; USD 26,000 - 32,000; Full time

Job summary

Michaels is hiring for a Retail Associate at the Pitt‑Monroeville, PA location. You will assist customers, stock shelves, handle checkout duties, and participate in omnichannel processes like BOPIS and SFS. This role supports daily store operations and requires a positive, service‑oriented approach.

The position involves standing, moving throughout the store, and shifts including nights and weekends. Previous retail or customer service experience is preferred, with ability to work as part of a

Qualifications

• Retail and/or customer service experience
• Ability to stand for long periods and move throughout the store

Responsibilities

• Deliver friendly customer service and assist customers in locating products and finding solutions
• Ensure all customers receive a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unloading, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well‑merchandised and in‑stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements
• Interact with others in an accepting and respectful manner; remain positive even in difficult situations, promote commitment to the organization’s vision and values, project a positive image, and serve as a role model for other team members
• Cross‑trained in custom framing selling and production
• Other duties as assigned

Skills

Customer service

Cash handling

Stock replenishment

POS systems

Multi-tasking

Education

High school diploma or equivalent

Tools

POS system

Job description

Michaels is hiring for a Retail Associate at the Pitt‑Monroeville, PA location. You will assist customers, stock shelves, handle checkout duties, and participate in omnichannel processes like BOPIS and SFS. This role supports daily store operations and requires a positive, service‑oriented approach.

The position involves standing, moving throughout the store, and shifts including nights and weekends. Previous retail or customer service experience is preferred, with ability to work as part of a