Customer Service & Food Prep Associate - Fast-Paced Retail

Royal Farms; Smithfield (VA); On-site; USD 1,515,000 - 2,617,000; Full time

Job summary

Royal Farms in Smithfield, VA is seeking a Customer Service Associate to support the store leadership by handling food service, POS, housekeeping, and general upkeep.

This role emphasizes delivering an exceptional customer experience through friendliness, efficiency, and professionalism, while following safety and company standards.

The position requires flexible shifts, ability to lift up to 50 lbs, and commitment to brand standards.

Qualifications

• Must be at least 16 years old.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Able to multitask in a fast-paced environment.
• Learn and follow all safety processes and procedures.

Responsibilities

• Greet customers and provide friendly, efficient service and accurate product knowledge.
• Operate the register, process payments, and manage various payment methods while ensuring drawer balance.
• Assist with made-to-order food and beverage preparation, maintaining quality and speed.
• Restock products, check expiration codes, and keep shelves stocked and presentable.
• Maintain cleanliness and safety by performing routine housekeeping and reporting unsafe conditions.
• Follow all safety, security, and operational procedures as outlined in SOPs and training materials.

Skills

Customer service

Communication

Multitasking

Teamwork

Independent work

Job description

Royal Farms in Smithfield, VA is seeking a Customer Service Associate to support the store leadership by handling food service, POS, housekeeping, and general upkeep.

This role emphasizes delivering an exceptional customer experience through friendliness, efficiency, and professionalism, while following safety and company standards.

The position requires flexible shifts, ability to lift up to 50 lbs, and commitment to brand standards.