Customer Service Experts (Great Benefits, No Weekends!)

AllianceOne Incorporated; Maumee (OH); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Vision)

Paid Time Off package

401(k) after 90 days

Bonus up to $450 per month

Job summary

AllianceOne Incorporated in Maumee, OH is seeking a Customer Service Expert to handle inbound calls from Health Care providers. The successful candidate will solve account issues, negotiate solutions, and assist with payment options and transactions.

This role requires excellent verbal communication skills, prior customer service experience, and the ability to work in a team setting. The position offers a pay of $15.00 per hour, incentives, and benefits including health insurance and a 401(k).

Qualifications

• Prior customer service experience; call center experience is a plus.
• Excellent verbal communication skills with a professional phone presence.
• Strong desire to achieve goals.
• Ability to multitask when talking and typing at the same time.
• Openness to work with a diverse customer base.

Responsibilities

• Receive incoming calls from Health Care providers.
• Solve account issues and negotiate solutions suitable for providers and organizations.
• Assist medical providers with payment options and transactions.
• Follow client and company guidelines while providing accurate information.
• Work with a diverse customer base.

Skills

Customer service experience

Verbal communication skills

Basic computer knowledge

Multitasking ability

Teamwork

Job description

Customer Service Expert – Maumee, OH

We are hiring a professional customer service expert to handle inbound calls from Health Care providers. In this role, you will receive incoming calls from Health Care providers, solve account issues, negotiate solutions that work for both the providers and the organizations we serve, provide payment options, and assist with transactions.

Responsibilities

• Receive incoming calls from Health Care providers.
• Solve account issues and negotiate solutions suitable for providers and organizations.
• Assist medical providers with payment options and transactions.
• Follow client and company guidelines while providing accurate information.
• Work with a diverse customer base and maintain a professional phone presence.

Qualifications

• Prior customer service experience; call center experience is a plus.
• Excellent verbal communication skills with a professional phone presence.
• Strong desire to achieve goals.
• Basic computer knowledge/skills and ability to multitask when talking and typing at the same time.
• Ability and openness to work with a diverse customer base.
• Works well in team settings.
• 40 hours per week, Monday‑Friday, 8.5‑hour shift availability between 8:00am and 7:30pm.

Compensation & Benefits

• Pay: $15.00 per hour.
• Bonus: Eligible for up to $450 per month in monthly incentives.
• Health Insurance (Medical/Dental/Vision).
• HSA/FSA plans.
• Paid Time Off package.
• EAP.
• 401(k) after 90 days.
• Other benefits available.

Equal Opportunity Employment

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email [e-mail].