Bilingual Customer Service Representative (Spanish/English) – Streator, IL

AllianceOne Incorporated; Illinois; On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid training

401(k) after 90 days

Generous Paid Time Off

Job summary

AllianceOne Incorporated is seeking a customer service representative in Streator, IL. You'll work directly with customers to find repayment solutions and deliver a positive experience. This role requires strong communication skills, and bilingual applicants (English/Spanish) are prioritized.

Offering competitive pay at $15.50/hour plus commission, full-time hours with no weekends. Additional benefits include medical insurance, paid time off, and career growth opportunities.

Qualifications

• Customer service experience in call center or collections preferred.
• Strong communication and negotiation skills.
• Ability to multitask across systems while speaking with customers.

Responsibilities

• Work directly with customers to find repayment solutions.
• Provide guidance and support to help customers.
• Balance customer needs with business objectives.

Skills

Customer service experience

Fluent in English and Spanish

Communication and negotiation skills

Multitasking abilities

Reliable attendance

Problem-solving skills

Basic computer and typing skills

Team-oriented

Job description

Job Overview

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management.

Location & Schedule

Location: Streator, IL (Onsite)

Schedule: Monday–Friday, 9AM – 6PM (No Weekends)

Pay: $15.50/hour + commission opportunities

What You’ll Do

• Work directly with customers to find realistic repayment solutions.
• Provide guidance, options, and support to help customers get back on track.
• Deliver a positive, respectful, and solution‑focused experience.
• Balance customer needs with business objectives.
• Prioritize bilingual (English/Spanish) applicants.

Que Harás

• Trabajarás directamente con clientes para encontrar soluciones de pago realistas.
• Brindarás orientación, opciones y apoyo.
• Ofrecerás un servicio respetuoso y enfocado en soluciones.
• Equilibrarás las necesidades del cliente con los objetivos del negocio.
• Los candidatos bilingües (inglés/español) tendrán prioridad.

What We Offer

• Competitive hourly pay + uncapped commission.
• Paid training to set you up for success.
• Stable, full‑time schedule (no weekends).
• Career growth opportunities within a global organization.

Benefits

• Medical, Dental, Vision Insurance.
• HSA/FSA options.
• Generous Paid Time Off.
• Optional Daily Pay.
• Employee Assistance Program (EAP).
• 401(k) after 90 days.
• Health benefits begin the 1st of the month following your hire date (or immediately if hired on the 1st).

Qualifications

• Customer service experience (call center or collections preferred).
• Fluent in English and Spanish (preferred and prioritized).
• Strong communication and negotiation skills.
• Ability to multitask across systems while speaking with customers.
• Reliable attendance and strong work ethic.
• Problem‑solving and critical thinking skills.
• Basic computer and typing skills.
• Team‑oriented with the ability to work with diverse customers.
• Background check required.

Why Join Us?

If you’re looking for career growth, stability, and a supportive team, AllianceOne is the place for you.

Equal Opportunity Employer

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation please email us at [e-mail].