Process Coordinator (Claims)

CCA Global Partners; Earth City (MO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid schedule

Remote Mondays and Fridays

Job summary

CCA Global Partners is seeking a Process Coordinator for the Strategic Partners Group in St. Louis, MO. The role focuses on processing claims and assignments for CCA members, contacting contractors and stores, and updating records in CTS.

A hybrid schedule allows remote work on Mondays and Fridays with in-office collaboration Tue–Thu. Ideal candidates have 1–2 years in customer service, strong organization, and excellent communication.

Qualifications

• 1–2 years of related customer service experience; data entry or claim handling experience is a plus.
• Superior organizational and attention to detail skills.
• Excellent verbal and written communication abilities.
• Understanding of the importance of prompt, unemotional responses to stakeholders; confidentiality.
• Ability to manage multiple projects simultaneously.
• Ability to learn new software systems and operate Microsoft Office (Outlook/Word/Excel).

Responsibilities

• Process all claims/jobs received and review notes before assignment to CCA members; make outbound calls as needed.
• Process electronically received claim/job updates and verify information.
• Handle and reconcile assignment records to ensure proper recording/assignment in CTS system.
• Assist with daily department email communications and system confirmations.
• Support operational accuracy, workflow continuity, and timely service delivery through administrative tasks and reporting.

Skills

Customer service

Communication

Multitasking

Data entry

Tools

Outlook

Word

Excel

Job description

Are you passionate about people, entrepreneurship, and community? At CCA Global Partners, we connect independent, family-owned businesses with the scale, resources, and innovation they need to compete in today's big-box world. If this resonates with you, your next great opportunity might be just around the corner!

We are excited to invite applications for the role of Process Coordinator in our Strategic Partners Group at our St. Louis, MO office. We are seeking a collaborative, customer service-oriented individual with great project coordination and communication skills. As a Process Coordinator, you will be responsible for processing electronically and manually submitted claim/job assignments for our CCA Global Members, contacting contractors and flooring stores regarding accepting claim assignments, contacting customers to provide claim assignment information, and processing electronic claim update records. As part of our dynamic team, you’ll enjoy a hybrid work schedule, with the flexibility to work remotely on Mondays and Fridays and collaborate in the office from Tuesdays through Thursdays.

Our Process Coordinator will:

• Process all claims/jobs received, assuring all notes and preferences are reviewed prior to assignment to CCA member(s), and make outbound calls as required or to verify assignment information and/or acceptance.
• Process electronically received claim/job updates from assigned CCA member and/or generated by other integrated systems verifying accuracy of information.
• Handle and reconcile assignment records to assure every new claim/job is properly recorded and/or assigned in our internal CTS system.
• Assist with daily incoming department email communications, including system generated confirmations and necessary assignment updates.
• Assist with essential administrative tasks and reporting projects that support operational accuracy, workflow continuity, and timely service delivery.

Do our requirements match YOUR background?

• At least 1-2 years’ related customer service experience. Data entry or insurance claim handling experience is a plus.
• Superior organizational and attention to detail skills.
• Excellent verbal and written communication skills with the ability to communicate in a courteous, tactful, and concise manner.
• Understanding of importance of prompt, unemotional response to customer, management and staff needs; ability to maintain confidentiality; ability to properly search for and enter information and listen objectively and use reason.
• Comfort managing multiple projects simultaneously.
• Ability to learn new software systems easily and have strong Microsoft Office skills, inclusive of Outlook, Word, and Excel.
• Work well under pressure and treat others with respect and consideration.

How We Take Care Of YOU

• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
• We recognize YOU for your accomplishments and contributions through development, growth and compensation!
• We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What Makes Us Special?

CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.

Embrace the CCA Way:

We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.

Ready to make a difference? Say YES, and we’ll say WELCOME HOME!