Customer Service Exell

Brown Bottling Group; Ridgeland (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

Brown Bottling Group seeks a Customer Service Representative in Ridgeland, MS to provide customer service to Exell customers and support staff administratively. The role operates 7:30am - 4:30pm in an office setting.

The position requires at least 1 year of office/administrative/customer service experience, strong computer skills with Microsoft Office, and effective communication with customers and staff. It includes data entry, invoicing, and coordinating with purchasing and field teams.

Qualifications

• 1 year of office / administrative / customer service experience.
• Proficient computer skills and experience with Microsoft Office products.
• Ability to read and interpret documents.
• Ability to communicate effectively with customers and staff.

Responsibilities

• Answering numerous customer phone calls.
• Route incoming customer calls to appropriate departments.
• Update customer information in data base.
• Generate customer invoices that need to be expedited.
• Assist in scheduling filter installations.
• Inputs new clients into the database.
• Provide administrative support to all Exell staff.

Skills

Customer service

Office administration

Microsoft Office

Data entry

Job description

Job Details

Job Location: Corporate – Ridgeland, MS 39157

Position Type: Full Time

Job Summary:Customer Service Representative will provide customer service to all Exell customers and provide administrative support to the Exell staff.

Shift time 7:30am - 4:30pm. Ridgeland, MS location

Essential Functions and Responsibilities

• Lives and models BROWN VALUES in everything we do.
• Answering numerous customer phone calls
• Routes incoming customer calls to appropriate departments
• Updates customer information in data base
• Records coffee and water inventory levels and submits PO to purchasing
• Generates customer invoices that need to be expedited
• Daily upload of documents to data base
• Sending out end of the day reports to field teams
• Assists in scheduling filter installations
• Inputs new clients into the database
• Assist customers with appointment requests
• Provides administrative support to all Exell staff
• Back up for Accounts Receivable

Physical Demands

• Must be able to sit for prolonged periods of time.
• Ability to lift up to 10 pounds

Work Environment

• Majority of work is done in the office setting.

Qualifications

• 1 year of office / administrative/ customer service experience.
• Ability to read and interpret documents
• Proficient computer skills and experience with Microsoft office products
• Ability to communicate effectively with customers and staff