Customer Services Representative

Exela Technologies; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health and wellness plans

401(k) retirement savings plan

Paid time off

Job summary

A leading service provider is seeking a Customer Services Representative in Columbus, Ohio. This role involves operating printing equipment, managing mailroom operations, and providing excellent customer service. Candidates should have a high school diploma and be proficient in English. The position offers comprehensive health benefits, paid time off, and a supportive work environment.

Qualifications

• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Experience with data entry is desirable.

Responsibilities

• Operating and maintaining printing equipment and handling print jobs.
• Receiving and processing mail, preparing outgoing mail.
• Inventory management, record keeping, and customer service.

Skills

Communication

Customer Service

Technical

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Services Representative role at Exela Technologies

Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description
Customer Service Rep
About The Role
Working in a print center mailroom involves a unique blend of printing, mail handling, and administrative tasks. The specific duties can vary depending on the size and scope of the operation, but generally include:

Essential Job Responsibilities

• Printing and production: Operating and maintaining equipment, handling print jobs, finishing and binding, and quality control.
• Mailroom operations: Receiving and processing mail, preparing outgoing mail, package handling, and digital mail processing.
• Other tasks: Inventory management, record keeping, troubleshooting equipment, customer service, maintaining the work area, and driving a company vehicle.

Qualifications

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.

Skills

• Communication: Verbally conveying information clearly and professionally, writing emails, reports, and documentation accurately and effectively, active listening, and empathy.
• Customer Service: Customer-Centric Mindset, prioritizing client satisfaction and experience, service knowledge, and adaptability.
• Technical: CRM tools, familiarity with customer relationships management and software, understanding and interpreting client feedback and data, and navigating tools like emails and collaboration software.

EEO Statement
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.