Customer Care Representative

The Armstrong Company; Madison (MS); On-site; USD 30,000 - 45,000; Full time

Job summary

The Armstrong Company in Madison, MS is seeking a Customer Care Representative to be the first point of contact for customers. This role includes creating qualified business appointments and selling local COD HHG products over the phone. Ideal candidates should have a strong customer service background and excellent communication skills.

Responsibilities include handling inbound sales leads and converting them into sales, alongside managing customer inquiries effectively.

Qualifications

• A minimum of 2 years’ experience in customer service.
• Excellent verbal and written communication skills.
• Highly customer service oriented.

Responsibilities

• Serve as the first point of contact for customers.
• Create qualified business appointments using QTG.
• Handle inbound sales lead calls and convert them into appointments/sales.

Skills

Customer Service

Customer Relationship Management

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Education

High School/GED minimum; Associates/Bachelor's preferred

Job description

Location: Jackson 1223 Highway 51 Madison, MS 39110, USA

The Customer Care Representative will serve as the first point of contact for customers interested in Armstrong products and services. Create qualified new business appointments in QTG (Quotes-To-Go) for our field sales force and sells local COD HHG (Cash on Delivery Household Goods) products over the phone when appropriate.

Key Responsibilities

• Handles all inbound sales lead calls and converts calls into appointments/sales.
• Research and thoroughly qualify prospects utilizing phone and internet to ensure that leads provided to field sales are sales worthy and meet our minimum criteria.
• Identify prospect needs and set appointments for COD HHG sales force or sell local opportunities over the phone directly using MoveEasy estimation software.
• Ability to facilitate virtual surveying.
• Handles all outbound sales leads to follow-up with iLead and web-lead customers.
• Communicates with local agency coordination and operations staff in support of customer needs/inquiries.
• Leverage electronic and print collateral to support business opportunities.
• Leverage technology to track sales efforts.
• Supports all inbound communications and determines the best course of action based on call type/inquiry.
• Any other duties as assigned by Manager.

Minimum Qualifications

• High School/GED minimum. Associates/Bachelor's degree from four-year college or university preferred.
• A minimum of 2 years’ experience working in a customer service / care role.
• In home, visual surveying background in the household industry preferred.
• Excellent verbal and written communication skills.
• Excellent teamwork and interpersonal skills required.
• Highly customer service oriented.
• Ability to demonstrate initiative and to work with minimum supervision.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities.
• Detail-oriented with strong presentation skills.

Physical Requirements

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 10 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Armstrong Relocation & Companies is an Equal Opportunity Employer (EOE). Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state, or local law.

Qualifications

Skills

Required

Customer Service

Expert

Preferred

Customer Relationship Management

Expert

Microsoft Excel

Expert

Microsoft Outlook

Expert

Microsoft PowerPoint

Expert

Microsoft Word

Expert

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.