Mailroom Customer Service Rep

Exela Technologies; Jericho (NY); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical benefits

Financial benefits

Bonus opportunities

Job summary

A leading business process automation provider is seeking a Customer Service Representative for their Jericho location. The role involves data entry, verification, and troubleshooting tasks while ensuring accuracy and adherence to security policies. Candidates should possess a high school diploma and have proficiency in English. The position offers a pay range of $19.00 to $20.00, with additional benefits and bonuses.

Qualifications

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with data entry is desirable.

Responsibilities

• Batch documents and organize them for data entry processing.
• Enter data from source documents into automated systems accurately and efficiently.
• Prioritize work tasks based on processing schedules and client expectations.
• Perform verification tasks as required, checking for accuracy.
• Troubleshoot data problems as needed.

Skills

Data entry skills

Proficient in English

Ability to perform repetitive motions

Education

High school diploma or equivalent

Job description

About Exela

Exela is a business process automation (BPA) leader delivering digital transformation solutions across finance & accounting, human capital management, and legal management, with a global footprint and more than 4,000 customers in 50 countries. Exela operates in multiple industries and provides cloud-enabled platforms and automation modules through a configurable stack.

Job Title

Customer Service Rep (Mailroom) – Lexington Ave, NY, NY

About The Role

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will batch documents, key data from source documents, and verify the correctness of entries in a timely and efficient manner.

Essential Job Responsibilities

• Batch documents and organize them for data entry processing.
• Enter data from source documents into automated systems accurately and efficiently.
• Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
• Perform verification tasks as required, checking for accuracy and identifying errors.
• Make corrective entries as indicated by verification results or other warnings.
• Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
• Operate peripheral equipment as part of the data entry process.
• Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
• Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

Qualifications

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.

Pay: The pay range for this position starts at $19.00 to $20.00; base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.