Customer Service Representative

Pelican Waste & Debris; Biloxi (MS); On-site; USD 19,000 - 25,000; Full time

Job summary

Pelican Waste & Debris in Biloxi, MS is seeking a customer service representative to handle inquiries, process payments, and manage account setup. You will respond to calls, enter data for billing and routing, and collaborate with teammates to resolve issues in a timely and courteous manner.

The role emphasizes strong communication, reliability in multitasking, and proficient use of company software and email/phone interactions to support residential and commercial customers.

Qualifications

• Excellent customer service skills.
• Basic data entry and data retrieval abilities.
• Strong written and verbal communication skills.
• Ability to handle multiple tasks and work with others.
• Proficiency with computer programs and email/phone communication.

Responsibilities

• Respond to customer inquiries and complaints promptly and courteously.
• Return all customer calls in a timely manner.
• Notify personnel to address problems and concerns.
• Research and resolve issues promptly.
• Enter service and route data for billing and scheduling.
• Service residential and/or commercial accounts; set up new accounts.
• Take payments accurately and efficiently.
• Assist with additional clerical duties as needed.

Skills

Customer service

Data entry

Written & verbal communication

multitasking

Job description

Job Details

Job Location: BILOXI, MS 39535Salary Range: $14.00 - $18.00 HourlyI. Essential Duties and Responsibilities

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Respond effectively and courteously to customer service inquiries, requests or complaints.

• Return all customer calls in a timely manner


• Notify the appropriate personnel to handle the customer's problems and concerns


• Research and resolve issues in a timely manner


• Enter service and route data into computer for billing and route scheduling purposes


• Service all Residential and/or Commercial accounts by setting up new accounts


• Take payments efficiently and accurately


• Additional clerical duties, as assigned, if needed

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer services skills


• Basic customer skills required for inputting and retrieving data


• Strong written and verbal communication skills


• Ability to handle multiple tasks


• Ability to work effectively with others in a team environment


• Computer skills with ability to handle multiple programs and systems


• Must be able to communicate effectively and professionally via e-mail and telephone


• Must have the desire and ability to learn company software applicationsQualifications