Customer Service Exell

Brown Group Companies; Ridgeland (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Brown Group Companies is seeking a Customer Service Representative in Ridgeland, MS to provide multiple lines of customer support and administrative assistance for Exell staff. The role includes handling calls, updating client data, processing invoices, and assisting with scheduling and reporting.

The position operates 7:30am to 4:30pm at the Ridgeland, MS location, with a focus on accurate data entry, timely communication, and collaboration with various departments to ensure customer

Qualifications

• 1 year of office, administrative or customer service experience.
• Proficient in Microsoft Office applications.
• Ability to read and interpret documents.
• Excellent communication with customers and staff.

Responsibilities

• Answering numerous customer phone calls.
• Route incoming customer calls to appropriate departments.
• Update customer information in the database.
• Record inventory levels and submit purchase orders to purchasing.
• Generate customer invoices.
• Daily upload of documents to the database.
• Send end-of-day reports to field teams.
• Assist in scheduling filter installations.
• Input new clients into the database.
• Assist customers with appointment requests.
• Provide administrative support to Exell staff.
• Back up for Accounts Receivable.

Skills

Customer service

Data entry

Microsoft Office

Communication

Reading comprehension

Job description

Job Details

Job Location: Corporate – Ridgeland, MS 39157

Position Type: Full Time

Job Summary:Customer Service Representative will provide customer service to all Exell customers and provide administrative support to the Exell staff.

Shift time 7:30am - 4:30pm. Ridgeland, MS location

Essential Functions and Responsibilities

• Lives and models BROWN VALUES in everything we do.
• Answering numerous customer phone calls
• Routes incoming customer calls to appropriate departments
• Updates customer information in data base
• Records coffee and water inventory levels and submits PO to purchasing
• Generates customer invoices that need to be expedited
• Daily upload of documents to data base
• Sending out end of the day reports to field teams
• Assists in scheduling filter installations
• Inputs new clients into the database
• Assist customers with appointment requests
• Provides administrative support to all Exell staff
• Back up for Accounts Receivable

Physical Demands

• Must be able to sit for prolonged periods of time.
• Ability to lift up to 10 pounds

Work Environment

• Majority of work is done in the office setting.

Qualifications

• 1 year of office / administrative/ customer service experience.
• Ability to read and interpret documents
• Proficient computer skills and experience with Microsoft office products
• Ability to communicate effectively with customers and staff