Customer Service & Data Admin Specialist

Brown Group Companies; Ridgeland (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Brown Group Companies is seeking a Customer Service Representative in Ridgeland, MS to provide multiple lines of customer support and administrative assistance for Exell staff. The role includes handling calls, updating client data, processing invoices, and assisting with scheduling and reporting.

The position operates 7:30am to 4:30pm at the Ridgeland, MS location, with a focus on accurate data entry, timely communication, and collaboration with various departments to ensure customer

Qualifications

• 1 year of office, administrative or customer service experience.
• Proficient in Microsoft Office applications.
• Ability to read and interpret documents.
• Excellent communication with customers and staff.

Responsibilities

• Answering numerous customer phone calls.
• Route incoming customer calls to appropriate departments.
• Update customer information in the database.
• Record inventory levels and submit purchase orders to purchasing.
• Generate customer invoices.
• Daily upload of documents to the database.
• Send end-of-day reports to field teams.
• Assist in scheduling filter installations.
• Input new clients into the database.
• Assist customers with appointment requests.
• Provide administrative support to Exell staff.
• Back up for Accounts Receivable.

Skills

Customer service

Data entry

Microsoft Office

Communication

Reading comprehension

Job description

Brown Group Companies is seeking a Customer Service Representative in Ridgeland, MS to provide multiple lines of customer support and administrative assistance for Exell staff. The role includes handling calls, updating client data, processing invoices, and assisting with scheduling and reporting.

The position operates 7:30am to 4:30pm at the Ridgeland, MS location, with a focus on accurate data entry, timely communication, and collaboration with various departments to ensure customer