Customer Service & ERP Coordinator – Manufacturing

Sonoco Products Company; Oakdale (CA); Vor Ort; USD 68.000 - 76.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k)

Wellbeing support

PTO & holidays

Insurance plans

Tuition reimbursement

Zusammenfassung

Sonoco Products Company in Oakdale, California is seeking a Customer Service professional to manage orders, forecasts, and coordination across plants. The role serves as the primary liaison between plant operations and customer operations, ensuring timely processing and accurate data in ERP systems.

The ideal candidate has an associate degree or equivalent experience, strong numerical accuracy, and solid MS Office skills.

Qualifikationen

• Associate's degree or equivalent work experience.
• Strong written and verbal communications skills.
• Strong accuracy working with numbers.
• Proficiency with Microsoft Office (including Excel, Word and PowerPoint).
• Experience with ERP systems.
• Professional integrity.

Aufgaben

• Receives and enters customer orders, change orders and credit orders for finished goods into an ERP system.
• Manages customer order releases interacting with plant production control personnel.
• Front line liaison between plant operations and customer operations regarding daily, weekly, and monthly requirements and issues.
• Maintains accurate and timely online customer forecasts.
• Assists in monitoring shipping schedules and logistical issues with the various production plants.
• Accountable for the identification, disposition, and follow-up of slow moving, aged, and/or surplus inventories.
• Participates in customer conference calls; customer visits may be required.
• Interacts with plant schedulers, PC managers, shipping, sales and corporate planning.
• Knowledge of BOM accuracy, graphics and configuration process.
• Contributes to achieving plant and corporate production planning and control goals.

Kenntnisse

Customer service experience

Manufacturing environment experience

MS Office proficiency

ERP system experience

Communication skills

Ausbildung

Associate's degree or equivalent work experience

Tools

QAD ERP

NETUI

Jobbeschreibung

Sonoco Products Company in Oakdale, California is seeking a Customer Service professional to manage orders, forecasts, and coordination across plants. The role serves as the primary liaison between plant operations and customer operations, ensuring timely processing and accurate data in ERP systems.

The ideal candidate has an associate degree or equivalent experience, strong numerical accuracy, and solid MS Office skills.