Customer Operations Specialist – Orders & Planning

Sonoco; Oakdale (CA); Vor Ort; USD 68.000 - 76.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k) match

Paid time off

Tuition reimbursement

Zusammenfassung

Sonoco Products Company operates a Oakdale, CA facility and seeks a Customer Service Representative to handle orders, releases, forecasts and liaison with plant operations to ensure timely delivery and coordinated planning.

Ideal candidates hold an associate degree or equivalent, demonstrate strong numerical accuracy, and have 3+ years in manufacturing customer service. Proficiency in MS Office and ERP systems is required, including NETUI and QAD usage for reporting.

Qualifikationen

• Associate’s degree or equivalent work experience.
• Well-polished written communications and verbal skills.
• Strong accuracy working with numbers.
• 3+ years of experience in customer service in a manufacturing environment is highly preferred.
• Proficiency with Microsoft Office (including Excel, Word and PowerPoint) and experience with ERP systems required.
• Ability to work with NETUI and browse functions in QAD to gather necessary tracking and reporting information.
• Must act professionally and with integrity.
• Work in a team environment with other CSRs in various supportive roles.
• Ability to multi-task in a fast paced and vibrant work environment and good follow-up

Aufgaben

• Receives and enters customer orders, change orders and credit orders for finished goods into an ERP system.
• Manages customer order releases interacting with plant production control personnel.
• Serves as front line liaison between plant operations and customer operations regarding daily, weekly, and monthly requirements and associated issues.
• Maintains accurate and timely on-line customer forecasts.
• These forecasts are the basis for the entire planning and control cycle.
• Assists in monitoring shipping schedules and logistical issues with the various production plants.
• Accountable for the identification, disposition, and necessary follow-up of slow moving, aged, and/or surplus inventories.
• Participates or initiates various customer conference calls as required.
• Customer visits may also be required to establish and enhance customer communications.
• Interacts with various disciplines within the supply chain including plant schedulers, PC managers, shipping, sales and corporate planning.
• Working knowledge of associated bill of material accuracy, graphics and can configuration process.
• Plays a key role in the achievement of plant and corporate production planning and control goals.

Kenntnisse

Customer service

Microsoft Office

Attention to detail

Multi-tasking

Ausbildung

Associate’s degree or equivalent

Tools

ERP systems

NETUI

QAD

Jobbeschreibung

Sonoco Products Company operates a Oakdale, CA facility and seeks a Customer Service Representative to handle orders, releases, forecasts and liaison with plant operations to ensure timely delivery and coordinated planning.

Ideal candidates hold an associate degree or equivalent, demonstrate strong numerical accuracy, and have 3+ years in manufacturing customer service. Proficiency in MS Office and ERP systems is required, including NETUI and QAD usage for reporting.