Customer Experience & Logistics Coordinator

GENTHERM GmbH; Trenton (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Modine Manufacturing Company (US) is seeking a Customer Service Representative to coordinate with customers, Production, Shipping, and Sales to ensure on-time delivery and high satisfaction. The role requires SAP experience, strong communication, and proficiency with Microsoft Office.

You will maintain customer portals, reconcile discrepancies, and support continuous improvement initiatives across the order-to-delivery process in a manufacturing environment.

Qualifications

• High School diploma required; Associate’s or Bachelor’s degree preferred.
• 2+ years experience in customer service, manufacturing or equivalent.
• SAP or other ERP system experience.
• Proficient with Microsoft Office Suite: Excel, Outlook, Word, PowerPoint.

Responsibilities

• Proactively communicate with customers on delivery schedules and relay information to Production Personnel and Shipping Department.
• Update and maintain all customer web portals.
• Reconcile any order discrepancies with Corporate Sales and/or Customer.
• Review customer scorecards for accuracy and reconcile/escalate issues with responsible parties.
• Maintain customer forecast as needed in SAP.
• Manage, check and enter discrete and inter-company orders.
• Perform required SAP maintenance for sales and distribution activities to ensure system accuracy.
• For customers using line sequencing, maintain schedule/open requirements.
• Participate and eventually lead customer service related continuous improvement activities.
• Other duties as needed to support customers.

Skills

Customer service experience

ERP system experience

Communication

Education

High School diploma

Associate/Bachelor preferred

Tools

SAP

Microsoft Office

ERP systems

Job description

Modine Manufacturing Company (US) is seeking a Customer Service Representative to coordinate with customers, Production, Shipping, and Sales to ensure on-time delivery and high satisfaction. The role requires SAP experience, strong communication, and proficiency with Microsoft Office.

You will maintain customer portals, reconcile discrepancies, and support continuous improvement initiatives across the order-to-delivery process in a manufacturing environment.