Customer Service & Equipment Support Specialist

U-Haul; Norristown (Montgomery County); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Dental & Vision Plans

You Matter EAP

Job summary

U-Haul is hiring a Customer Service Representative to be the face of our friendly service. You will assist customers with products and services, use U-Scan to dispatch and return equipment, and help with loading and inspecting vehicles. Training and ongoing education through U-Haul University are provided.

Requirements include a valid driver’s license and a high school diploma or equivalent. The role involves physical work around equipment, hydrations, and safety procedures, with company-wide

Qualifications

• Must have strong communication and interpersonal skills.
• Customer-focused with ability to educate customers about products and services.
• Willingness to learn and use smartphone-based tools.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use U-Scan tech to manage rentals and inventory.
• Move and hook up trucks and trailers; inspect equipment; prepare invoices.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is hiring a Customer Service Representative to be the face of our friendly service. You will assist customers with products and services, use U-Scan to dispatch and return equipment, and help with loading and inspecting vehicles. Training and ongoing education through U-Haul University are provided.

Requirements include a valid driver’s license and a high school diploma or equivalent. The role involves physical work around equipment, hydrations, and safety procedures, with company-wide