Customer Service & Equipment Support Specialist

U-Haul; Marana (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career stability

Health insurance

Paid holidays

401(k) plan

Employee discounts

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our service at our center. You will help customers by describing products, assisting with rentals, and using U-Scan technology to manage inventory and dispatch equipment.

The role includes inspecting and maintaining equipment, moving trucks and trailers, and educating customers about services. On-the-job education is provided.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Job description

U-Haul is seeking a Customer Service Representative to be the face of our service at our center. You will help customers by describing products, assisting with rentals, and using U-Scan technology to manage inventory and dispatch equipment.

The role includes inspecting and maintaining equipment, moving trucks and trailers, and educating customers about services. On-the-job education is provided.