Customer Service & Equipment Support Specialist

U-Haul; Grand Rapids (MI); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Job summary

U-Haul in Grand Rapids, MI is seeking a Customer Service Representative to be the face of its trusted service. You will assist customers in person and provide support by inspecting and maintaining equipment, and using U-Scan tech to manage rentals and inventory.

This role offers on-the-job education, a path for advancement, and bonuses such as a $100 hiring bonus and a $300 completion bonus through the certification program.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Valid driver's license

Customer service

Education

High school diploma or equivalent

Job description

U-Haul in Grand Rapids, MI is seeking a Customer Service Representative to be the face of its trusted service. You will assist customers in person and provide support by inspecting and maintaining equipment, and using U-Scan tech to manage rentals and inventory.

This role offers on-the-job education, a path for advancement, and bonuses such as a $100 hiring bonus and a $300 completion bonus through the certification program.