Customer Service & Equipment Support Specialist

U-Haul Co. of Michigan; Westland (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Gym reimbursement program

Health insurance & prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

LifeLock Identity Theft Protection

Job summary

U-Haul in Westland, Michigan is seeking a Customer Service Representative. The role involves helping customers with U-Haul products and services, managing rentals via U-Scan, and assisting with equipment setup and safety checks. The position offers on-the-job education, paid interviews, and opportunities for advancement.

Applicants must have a valid driver’s license and a high school diploma or equivalent. This on-site role supports busy operations and emphasizes customer care and safety

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul in Westland, Michigan is seeking a Customer Service Representative. The role involves helping customers with U-Haul products and services, managing rentals via U-Scan, and assisting with equipment setup and safety checks. The position offers on-the-job education, paid interviews, and opportunities for advancement.

Applicants must have a valid driver’s license and a high school diploma or equivalent. This on-site role supports busy operations and emphasizes customer care and safety