Customer Service & Equipment Support Specialist

Uhaul; Fairbanks (AK); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays

Sick days

401(k) Savings Plan

Job summary

U-Haul is seeking a Customer Service Representative in Fairbanks, AK to greet customers, assist with rentals, and ensure equipment is inspected and ready for use. You will use U-Scan technology to manage rentals, move and hook up trucks, and educate customers on available products and services.

The role includes on-the-job education, opportunities for advancement, and a selection of benefits. A valid driver's license and a high school diploma are required.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Fairbanks, AK to greet customers, assist with rentals, and ensure equipment is inspected and ready for use. You will use U-Scan technology to manage rentals, move and hook up trucks, and educate customers on available products and services.

The role includes on-the-job education, opportunities for advancement, and a selection of benefits. A valid driver's license and a high school diploma are required.