Customer Service Engineer

5 Star Recruitment; Denver (CO); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency is looking for a Remote Field Service Engineer based in Denver, Colorado. The successful candidate will provide top-level service support for diagnostic imaging equipment, primarily X-ray and CT machines. Applicants must possess at least 3 years of experience, formal training, and be a US Citizen or Green Card holder. Responsibilities include troubleshooting, equipment installation, and participation in training courses. This role offers the chance to work in a dynamic, technology-driven environment.

Qualifications

• 3+ years as a service engineer with multi-vendor experience on X-ray or CT machines.
• Formal training in service engineering.
• Competence in Windows and Microsoft Office suite.

Responsibilities

• Provide on-site service support for diagnostic imaging equipment.
• Collaborate with Customer Care Center for troubleshooting and maintenance.
• Assist in the installation of diagnostic imaging equipment in the region.
• Attend training courses as needed.

Skills

Troubleshooting ability

Customer service

Technical assistance

IT skills

Job description

• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on X-ray and/or CT machines strongly preferred.
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;

Duties & Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
• Embrace new technology while levering core strengths in customer service and service support
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and efficiently upscale challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
• Responsible for installation of diagnostic imaging equipment for designated products in geographic region
• Attend service training courses overseas and in the US as needed.

Requirements

This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.

Required Citizenship / Work Permit / Visa Status

US Citizen / Green Card holder

Must-Haves

Min. 3+ years as service engineer. Multi-vendor experience on X-ray or CT machines. Possesses formal training