Customer Service Engineer

5 Star Recruitment; Fargo (ND); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading medical imaging company is seeking a Remote Field Service Engineer based in Fargo, North Dakota. The ideal candidate should have at least 3 years of service engineering experience and multi-vendor expertise with X-ray or CT machines. Responsibilities include providing top-level service support, managing installations, and troubleshooting equipment efficiently. Strong IT skills, especially in Windows and network connectivity, are essential. The role demands a commitment to customer satisfaction and adaptability to new technologies.

Qualifications

• Minimum 3 years of experience as a service engineer.
• Experience with multi-vendor X-ray or CT machines is preferred.
• Must possess relevant IT skills.

Responsibilities

• Provide top-level on-site service support for customers.
• Work closely with customer care to troubleshoot and maintain equipment.
• Lead installations of diagnostic imaging equipment.

Skills

Troubleshooting ability with hardware

Software systems knowledge

Customer service skills

Competence in Windows and Microsoft Office

Network communication and connectivity

Education

Formal training as service engineer

Job description

• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on X-ray and/or CT machines strongly preferred.
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;

Duties & Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
• Embrace new technology while levering core strengths in customer service and service support
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and efficiently 
escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
• Responsible for installation of diagnostic imaging equipment for designated products in geographic region
• Attend service training courses overseas and in the US as needed.

Requirements

This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.

Required Citizenship / Work Permit / Visa Status

US Citizen / Green Card holder

Must-Haves

• Min. 3+ years as service engineer.
• Multi-vendor experience on X-ray or CT machines.
• Possesses formal training.