Customer Service Engineer

5 Star Recruitment; California City (CA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a Remote Field Service Engineer based in California City. The ideal candidate will have a minimum of 3 years of experience with CT, MR, and PET machines, along with strong troubleshooting and customer service skills. Responsibilities include providing on-site support, managing installations, and assisting with new product launches. This role requires a strong technical background in diagnostic imaging and relevant IT skills with a focus on customer satisfaction.

Qualifications

• Min. 3+ years as a service engineer with experience on CT, MR, and PET machines.
• Familiar with diagnostic imaging equipment and associated hardware/software configurations.
• Previous field service experience managing a geographic territory.

Responsibilities

• Provide top-level on-site service support for medical imaging equipment.
• Work closely with Customer Care Center for troubleshooting and maintenance.
• Play a key role in product launches for new medical imaging systems.
• Ensure expeditious resolution of issues to maintain customer satisfaction.
• Install diagnostic imaging equipment in the designated geographic region.

Skills

Troubleshooting ability

Customer service

Technical assistance

IT skills

Education

Formal training in diagnostic imaging equipment

Tools

Windows

Microsoft Office suite

Network communication

Job description

Requirements

• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on CT, MR and PET machines strongly preferred.
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;

Duties & Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble‑shooting, maintenance, and updates on designated products
• Embrace new technology while leveraging core strengths in customer service and service support
• Play a key role in new, first‑of‑a‑kind medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and efficiently escape challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
• Responsible for installation of diagnostic imaging equipment for designated products in geographic region
• Attend service training courses overseas and in the US as needed.

Requirements

This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.

Required Citizenship / Work Permit / Visa Status

Must‑Haves

Min. 3+ years as service engineer. Multi‑vendor experience on CT, MR. & PET machines. Possesses formal training