Customer Service Engineer

5 Star Recruitment; Memphis (TN); Remote; USD 70,000 - 90,000; Full time

Job summary

A premier recruitment company is seeking a remote field service engineer based in or near Memphis, TN. The ideal candidate will have at least 3 years of experience in service engineering, particularly with diagnostic imaging equipment such as CT, MR, and PET machines. Responsibilities include delivering top-level support, collaborating with customer service teams, and installing equipment in designated regions. Strong customer service and IT skills in Microsoft Office and Windows are essential for this role.

Qualifications

• Minimum 3+ years as a service engineer.
• Field service experience on CT, MR, and PET machines preferred.
• .Must live in or near Memphis, TN.

Responsibilities

• Provide on-site service support for diagnostic imaging equipment.
• Work with Customer Care Center for troubleshooting and maintenance.
• Install diagnostic imaging equipment in designated region.

Skills

Customer service

Microsoft Office

Windows

Troubleshooting ability

Job description

• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on CT,MR and PET machines strongly preferred.
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;

Duties & Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
• Embrace new technology while levering core strengths in customer service and service support
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and efficiently escape challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
• Responsible for installation of diagnostic imaging equipment for designated products in geographic region
• Attend service training courses overseas and in the US as needed.

Requirements

This position is for a remote field service engineer.

The selected candidate must live in or near the posting location for this position.

Required Citizenship / Work Permit / Visa Status

US Citizen / Green Card holder

Must-Haves

CUSTOMER SERVICE

MICROSOFT OFFICE;WINDOWS

Min. 3+ years as service engineer. Multi-vendor experience on CT, MR. & PET machines.