Field Service Engineer

5 Star Recruitment; Boise (ID); Remote; USD 70,000 - 90,000; Full time

Job summary

A medical imaging solutions provider is seeking an experienced X-ray Field Service Engineer based in Boise, Idaho. This role involves corrective maintenance, troubleshooting, and installation of imaging equipment. Candidates must have over 5 years of field service experience, valid certifications from manufacturers like Philips, GE, or Siemens, and be US citizens or Green Card holders. The position is primarily home-based with limited travel required for services and training.

Qualifications

• 5+ years of experience in the Medical Imaging Field Service industry.
• Proven knowledge and skill in diagnosing and repairing Medical Imaging equipment.
• Valid driver's license and good driving record.

Responsibilities

• Provide ongoing maintenance and technical support for medical imaging equipment.
• Install imaging equipment and assist with site planning and inspections.
• Complete all necessary state and FDA paperwork associated with installations.
• Order parts and maintain compliance with laws and standards.
• Provide on-call service coverage after normal business hours.
• Complete administrative duties including service ticket closure and expense reporting.

Skills

Customer satisfaction

Troubleshooting

Technical support

Project management

Compliance with laws and standards

Job description

Position Description

Nationwide provider of Medical Imaging solutions is seeking an experienced X-ray Field Service Engineer. This person will be responsible for Corrective Maintenance and troubleshooting of Medical Imaging equipment, scheduled Planned Maintenance (PM) events and installation of medical imaging equipment at customer's facilities. This position is home office based. Limited overnight travel for service and training is expected.

Responsibilities

• Provide a high level of customer satisfaction by providing ongoing maintenance, technical Support, troubleshooting and repairs for medical imaging equipment, to include basic x-ray, both stationary and portable, digital imaging, PACS and networking environments, C-Arms, Ultrasound and Flouro systems.
• Installation of imaging equipment to include some project management, site inspections, assist with site planning and interaction with customers and contractors as needed to insure preparation of the site to OEM specifications.
• Completion of all necessary state and FDA required paperwork associated with the installation of radiation generating equipment.
• Ordering of parts and supplies required to maintain equipment and tickets assigned.
• Maintains a working knowledge and complies with all applicable federal, state, and local laws, regulations and industry standards.
• Provides "On-Call" service coverage after normal business hours on a rotation basis with fellow team members in the area.
• Completion of all administrative duties to include but not limited to service ticket closure, time sheet completion and submission, expense reporting, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance as required by company policy.

Requirements

Experience

• 5 Plus years' experience in the Medical Imaging Field Service industry with proven knowledge and skill in diagnosing and repair Medical Imaging equipment. Training and experience on the following OEM's and equipment lines is a plus...
• Carestream Medical Imaging Systems
• Quantum Medical Imaging
• Canon RadPRO Portables and In-room
• Del Medical
• Summit / Amrad Medical Imaging
• Valid driver's license and good driving record are required.

Required Citizenship / Work Permit / Visa Status

US Citizen / Green Card holder

Must-Haves

• Must have Recent Field Service Engineer experience
• Must have Recent experience in the required modality
• Must be Factory or formally trained by PHILIPS, GE, or SIEMENS ONLY
• Must provide trained certificate from any of the OEM (Philips/GE/Siemens)
• US citizens only
• Must have an active state license