Customer Service Engineer

Worldwide TechServices LLC; Melbourne, Northern (FL, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Worldwide TechServices LLC in Melbourne, FL seeks an IT support professional to handle end-user technical issues for desktops, laptops, tablets and printers. The role includes VIP client support, IMAC deployments, and desk-side service tasks in a fast-paced environment.

You will follow service policies, communicate status to users and service desk staff, and contribute to meeting customer satisfaction metrics through proactive support.

Qualifications

• Experience in end-user IT support and incident resolution.
• Strong troubleshooting skills for desktops, laptops, tablets and printers.
• Ability to communicate clearly with users and service desk teams.

Responsibilities

• Provide basic to moderately complex troubleshooting and repair in end-user environments.
• Support VIP clients and respond to change management requests (IMAC).
• Perform desk-side support and related IT activities as assigned.
• Adhere to documented service operations policies and guidelines.

Skills

End-user support

Troubleshooting

Customer service

Job description

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer

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