Customer Service & E‑Commerce Team Lead: Elevate the Experience

Whole Foods Market IP. L.P.; Richardson (TX); On-site; USD 31,000 - 56,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Richardson, TX is seeking a Team Leader to oversee Customer Service and E-Commerce programs, including checkout, grocery delivery, and pickup. You will guide in-store and online order flow, manage staffing, and drive safety and process compliance.

You will lead ATLs, Supervisors, and Team Members, deliver performance evaluations, and partner with store leadership and 1P/3P partners to optimize the customer experience while maintaining cost controls.

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.
• Experience leading high-volume teams.
• Willing to work overtime during peak seasons and as needed year-round.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns service and order tasks accordingly.
• Manages scheduling to meet in-store needs and online order capacity.
• Develops, coaches and motivates team members; conducts performance evaluations.
• Maintains cleanliness and security; ensures compliance with safety regulations.

Skills

Leadership

Retail operations

Customer service

Task management

Communication

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market in Richardson, TX is seeking a Team Leader to oversee Customer Service and E-Commerce programs, including checkout, grocery delivery, and pickup. You will guide in-store and online order flow, manage staffing, and drive safety and process compliance.

You will lead ATLs, Supervisors, and Team Members, deliver performance evaluations, and partner with store leadership and 1P/3P partners to optimize the customer experience while maintaining cost controls.