Customer Service - Donor Support Technician

CSL; Wyoming (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector seeks a team member to assist in the pheresis process. The role involves monitoring donors, maintaining safety standards, and ensuring accurate data recording. Applicants need a high school diploma, basic math skills, and some relevant experience. Join a dynamic team dedicated to donor care and safety.

Benefits

Health care options

Basic life insurance

Short- and Long-Term Disability

401(k) Savings Program

Paid Time Off (PTO)

Paid holidays

Qualifications

• Minimum of three months’ work experience, preferably in a medical environment.
• Ability to handle hazardous chemicals and follow safety procedures.

Responsibilities

• Prepare and monitor the pheresis process and donor safety.
• Record incidents and ensure data accuracy in the electronic management system.
• Maintain a clean and safe working environment.

Skills

Medical awareness

Basic math calculations

Ability to follow instructions

Bilingual skills

Education

High school diploma or equivalent

Job description

1. Prepares the autopheresis machine for the pheresis process.

2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

3. Disconnects the donor when the process is complete.

4. Maintains alertness and awareness to any reactions the donor may have during or after the pheresis process and notifies appropriate staff.

5. Uses Personal Digital Assistant (PDA) to record incidents during the pheresis process, such as machine alerts, alarms, volume variances, and donor adverse events.

6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

7. Alerts Group Leader or Supervisor of donor flow issues.

8. Ensures accurate recording of donor data in the electronic donor information management system as per Standard Operating Procedures (SOPs).

9. Understands policies and procedures related to hyper immune programs at the center, if applicable.

10. Maintains a clean and efficient work environment, ensures sufficient operating supplies and forms are available, and follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies. Promotes safety in all actions.

11. Maintains confidentiality of personnel, donor, and center information.

12. May be cross-trained in other areas to meet business needs.

13. Bilingual skills may be required, at the organization’s discretion, to meet business needs.

14. Performs other job-related duties as assigned.

Education

High school diploma or equivalent required.

Experience

Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.

Must be able to perform basic math calculations.

Working Conditions (physical & mental requirements)

Ability to understand, remember, and apply oral and written instructions.

Ability to follow basic instructions and guidelines.

Must be able to see, speak with customers, and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of the time.

Reach, bend, kneel, and have high manual dexterity.

Occasionally lift and carry up to 25 pounds.

Fast-paced environment with frequent interruptions.

Frequently exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens. Required to wear Personal Protective Equipment in specific areas.

Required to work overtime and extended hours to support operational needs.

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

Our Benefits: CSL offers health care options, basic life insurance, Short- and Long-Term Disability, participation in CSL’s 401(k) Savings Program, Paid Time Off (PTO), and paid holidays.