Customer Service - Donor Support Technician

CSL Plasma; Minneapolis (MN); On-site; USD 30,000 - 45,000; Full time

Job summary

CSL Plasma is seeking a dedicated pheresis technician to prepare donors and equipment for the pheresis process. This role involves monitoring donors, ensuring safety protocols, and maintaining accurate records. Ideal candidates will have a high school diploma and experience in a medical setting, with opportunities for cross-training in other areas.

Qualifications

• At least three months of work experience in a medical environment or equivalent education.
• Ability to follow oral and written instructions.
• High manual dexterity and ability to lift up to 25 pounds.

Responsibilities

• Prepare the autopheresis machine and monitor the donor during the process.
• Record incidents and maintain accurate donor data.
• Ensure safety and cleanliness of the work environment.

Skills

Basic math skills

Bilingual skills

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepare the autopheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process; respond to specific alarms or signals during the process.
3. Disconnect the donor upon completion of the process.
4. Maintain alertness to any reactions from the donor during or after pheresis and notify appropriate staff.
5. Use Personal Digital Assistant (PDA) to record incidents such as machine alerts, alarms, volume variances, and donor adverse events.
6. Link equipment and soft goods used in pheresis to the donor via PDA.
7. Alert Group Leader or Supervisor of donor flow issues.
8. Ensure accurate recording of donor data in the electronic management system as per SOPs.
9. Understand policies related to hyper immune programs at the center if applicable.
10. Maintain a clean, efficient work environment and ensure availability of supplies and forms. Follow all HSE and OSHA policies, promoting safety in all actions.
11. Maintain confidentiality of personnel, donor, and center information.
12. May be cross-trained in other areas to meet business needs.
13. Bilingual skills may be required, at organizational discretion.
14. Perform other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• At least three (3) months of work experience, preferably in a medical or health provider environment, or equivalent education and experience.
• Basic math skills required.

Working Conditions (Physical & Mental Requirements)

• Understand, remember, and follow oral and written instructions.
• Follow basic instructions and guidelines.
• Ability to see and speak with customers and observe equipment operation.
• Occasionally stand and walk up to 100% of the time.
• Reach, bend, kneel, and have high manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens; required to wear PPE.
• Work overtime and extended hours as needed to support center operations.

Our Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma, helping to ensure people with rare and serious diseases can live healthy lives. Learn more at CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in over 35 countries, CSL embraces inclusion and belonging. Learn more at Inclusion & Belonging at CSL.

Do work that matters at CSL Plasma!