Customer Service - Donor Support Technician

CSL Plasma; Wyoming (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

CSL Plasma is seeking a Pheresis Technician to prepare donors and equipment for the pheresis process, monitor donor reactions, and ensure safety protocols are followed. Ideal candidates will have at least a high school diploma and some experience in a medical setting, with strong attention to detail and basic math skills.

Qualifications

• At least three months of work experience in a medical or health environment or equivalent education and experience.
• Ability to follow oral and written instructions.
• Bilingual skills may be required.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, respond to alarms during the process.
• Record incidents during pheresis and ensure accurate recording of donor data.

Skills

Basic math skills

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, respond to alarms or signals during the process.
• Disconnect the donor upon completion of the process.
• Maintain awareness of donor reactions during or after pheresis and notify staff as needed.
• Record incidents during pheresis, such as alerts, alarms, volume variances, and adverse events, using PDA.
• Link equipment and supplies used in pheresis to the appropriate donor via PDA.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic system according to SOPs.
• Understand policies related to hyperimmune programs if applicable.
• Maintain a clean work environment, ensure supplies are available, and follow HSE and OSHA policies, promoting safety.
• Maintain confidentiality of personnel, donor, and center information.
• Cross-train in other areas as needed.
• Bilingual skills may be required.
• Perform additional duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required.

Experience

• At least three months of work experience, preferably in a medical or health environment, or equivalent education and experience.
• Basic math skills required.

Working Conditions

• Follow oral and written instructions.
• Observe equipment and communicate with customers.
• Stand and walk frequently, up to 100% of the time.
• Reach, bend, kneel, and have manual dexterity.
• Occasionally lift up to 25 pounds.
• Work in a fast-paced environment with interruptions.
• Exposure to chemicals, extreme temperatures, and bloodborne pathogens; wear PPE as required.
• Work overtime and extended hours as needed.

Our Benefits

For more information, visit CSL Benefits.

About CSL Plasma

CSL Plasma is a leading plasma collection organization, committed to helping people with serious diseases. Learn more at CSL Plasma.

Our Commitment to Diversity

As a global organization, CSL values diversity and inclusion. Learn more at Diversity & Inclusion.

Join us at CSL Plasma and make a difference!