Customer Service - Donor Support Technician

CSL; Minneapolis (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

Join CSL Plasma as a Customer Service - Donor Support Technician, where you will prepare donors and equipment for the pheresis process. This role involves monitoring donors, ensuring safety, and maintaining accurate records in a fast-paced environment. If you have a high school diploma and some experience in a medical setting, we encourage you to apply.

Qualifications

• Minimum of three months’ work experience in a medical or health provider environment.
• Ability to follow oral and written instructions.
• High manual dexterity required.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process.
• Ensures the accurate recording of donor data.

Skills

Basic math calculations

Bilingual skills

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service - Donor Support Technician role at CSL.

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Join to apply for the Customer Service - Donor Support Technician role at CSL.

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reactions the donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
6. Links equipment and soft goods used in the pheresis process to the appropriate donor using PDA.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains a clean and efficient work environment, ensures sufficient operating supplies and forms are available, and follows all Health Safety & Environmental (HSE) and OSHA policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor, and center information.
12. May be cross-trained in other areas to meet business needs.
13. Bilingual skills may be required, at the organization's discretion, to meet business needs.
14. Performs other job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Performs basic math calculations.

Working Conditions

• Understands, remembers, and applies oral and/or written instructions.
• Follows basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally performs tasks while standing and walking up to 100% of the time.
• Reaches, bends, kneels, and has high manual dexterity.
• Occasionally lifts and carries up to 25 pounds.
• Works in a fast-paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
• Wears Personal Protective Equipment as required.
• May work overtime and extended hours to support center needs.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps ensure that people with rare and serious diseases can live normal, healthy lives. We are committed because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.

Do work that matters at CSL Plasma!