Customer Service - Donor Support Technician

CSL; Minneapolis (MN); On-site; USD 30,000 - 45,000; Full time

Job summary

CSL Plasma is seeking a Customer Service - Donor Support Technician responsible for preparing donors and equipment for pheresis procedures. This role involves monitoring donor safety, maintaining accurate records, and ensuring a clean work environment. Candidates should have a high school diploma and relevant experience, with a focus on safety and confidentiality.

Qualifications

• Minimum three months’ work experience in a medical or health provider environment preferred.
• Ability to follow oral and written instructions.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process.
• Maintains confidentiality of personnel and donor information.

Skills

Basic math skills

Bilingual skills

Education

High school diploma or equivalent

Job description

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The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reactions the donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents such as machine alerts, alarms, volume variances, and donor adverse events.
• Links equipment and soft goods used in the pheresis process to the appropriate donor using PDA.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as per SOPs.
• Understands policies and procedures related to hyper immune programs at the center, if applicable.
• Maintains a clean, efficient work environment and ensures sufficient supplies are available. Follows all HSE and OSHA policies, promoting safety.
• Maintains confidentiality of personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required, at the organization’s discretion.
• Performs other job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three months’ work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Basic math skills required.

Working Conditions

• Ability to understand, remember, and follow oral and written instructions.
• Must be able to see, speak with customers, and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and have manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
• Required to wear PPE in certain areas or tasks.
• Overtime and extended hours may be necessary to support center operations.

Our Benefits

For more information, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma, helping people with rare and serious diseases. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

Inclusion & Belonging

As a global organization in 35+ countries, CSL embraces inclusion and belonging. Learn more about our initiatives.

Work that matters at CSL Plasma!