Customer Service Dispatcher: Fast-Paced Scheduling & Support

Centric Business Systems - powered by UBEO; Owings Mills (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Centric Business Systems - powered by UBEO is seeking a Customer Service Representative in Owings Mills, Maryland. This role focuses on delivering the best customer experience through managing service requests and supporting technicians. You will prioritize customer calls, schedule service visits, and assist with data entry tasks.

The ideal candidate should have a high school diploma or GED, strong communication skills, and proficiency in MS Office. A commitment to customer satisfaction is essential.

Qualifications

• Strong communication skills in both verbal and written forms.
• Working knowledge of MS Office, including Word, Excel, and Outlook.
• Attention to detail in data entry tasks.

Responsibilities

• Take incoming customer requests for service and supplies.
• Prioritize calls and dispatch information to technicians.
• Schedule service calls based on priority and location.
• Process auto replenishment orders for customers.
• Audit and process delivery schedules daily for equipment.
• Provide technical assistance to expedite service response.

Skills

Strong communication skills

Data entry skills

Working knowledge of MS Office

Education

HS Diploma or GED

Job description

Centric Business Systems - powered by UBEO is seeking a Customer Service Representative in Owings Mills, Maryland. This role focuses on delivering the best customer experience through managing service requests and supporting technicians. You will prioritize customer calls, schedule service visits, and assist with data entry tasks.

The ideal candidate should have a high school diploma or GED, strong communication skills, and proficiency in MS Office. A commitment to customer satisfaction is essential.