Customer Experience Dispatcher

CENTRIC BUSINESS SYSTEMS; Owings Mills (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

CENTRIC BUSINESS SYSTEMS in Owings Mills, Maryland is seeking a customer service representative to deliver exceptional service to customers. You will be responsible for managing incoming service requests, scheduling maintenance for technicians, and ensuring data accuracy in the system.

The ideal candidate should have a high school diploma or GED and demonstrate strong communication skills, as well as proficiency in MS Office. This role offers a dynamic work environment with opportunities to enhance customer satisfaction.

Responsibilities

• Take incoming customer requests for service and supplies.
• Prioritize calls and dispatch information to technicians.
• Schedule service calls and preventative maintenance.
• Process auto replenishment orders for supplies.
• Audit delivery schedules daily for next day delivery.
• Perform technical assistance to expedite service response.

Skills

Strong communication skills

Working knowledge of MS Office

Data entry skills

Customer service emphasis

Ability to multitask

Education

HS Diploma or GED

Job description

CENTRIC BUSINESS SYSTEMS in Owings Mills, Maryland is seeking a customer service representative to deliver exceptional service to customers. You will be responsible for managing incoming service requests, scheduling maintenance for technicians, and ensuring data accuracy in the system.

The ideal candidate should have a high school diploma or GED and demonstrate strong communication skills, as well as proficiency in MS Office. This role offers a dynamic work environment with opportunities to enhance customer satisfaction.