Customer Experience Specialist

Peripheral Energy, Inc.™; Baltimore (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

Peripheral Energy, Inc.™ is seeking a Customer Service Representative in Baltimore, Maryland. In this role, you'll handle calls, emails, and chat requests from customers regarding our products and services. You will assist in order placements and ensure excellent service.

The ideal candidate should have customer service or sales experience, though we are willing to train. Responsibilities include resolving customer conflicts, providing order information, and processing changes and returns.

Qualifications

• High school diploma or equivalent.
• Experience with corporate phone systems or switchboard preferred.

Responsibilities

• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Field phone calls, emails, and chat requests.
• Provide information to customers about order status and product queries.
• Process customer orders/changes/returns according to established department policies.
• Work closely with the credit department to resolve disputed credit items.

Skills

Customer service background

Sales experience

Conflict resolution

Communication skills

Education

High school diploma or equivalent

Tools

Corporate phone systems

Job description

Peripheral Energy, Inc.™ is seeking a Customer Service Representative in Baltimore, Maryland. In this role, you'll handle calls, emails, and chat requests from customers regarding our products and services. You will assist in order placements and ensure excellent service.

The ideal candidate should have customer service or sales experience, though we are willing to train. Responsibilities include resolving customer conflicts, providing order information, and processing changes and returns.