Customer Service/Dispatcher

Ultimate Staffing Services; Marysville (WA); On-site; USD 34,000 - 37,000; Full time

Job summary

Ultimate Staffing Services seeks a Customer Service/Dispatcher to join a Marysville, WA team. The role coordinates field technicians, manages service requests, and ensures accurate scheduling and communications with customers.

Hours are Monday - Friday 7:30 AM to 5:00 PM, involving ERP/CRM usage, workload balancing, and contract administration to support efficient field service operations.

Qualifications

• 1+ year of experience in customer service, dispatching, scheduling, or similar roles preferred; trade or field-service experience is a plus but not required.
• Strong organizational skills with the ability to manage multiple service requests, schedules, and priorities.

Responsibilities

• Dispatch and coordinate field technicians by assigning service calls, balancing technician availability, location, skills, and workload.
• Schedule and maintain technician resources in the ERP/service management system, including appointments, assignments, estimated completion times, and changes.
• Manage the service job board and calendars, monitor open, scheduled, in-progress, and completed work, and update as priorities or conditions change.
• Enter and maintain customer service requests and work orders with complete site and equipment details.
• Provide customer service and communication, respond to inquiries, provide status updates, and act as primary contact during service.
• Monitor delayed or at-risk work and coordinate with Service Managers and technicians on scheduling, parts availability, and obstacles.
• Maintain accurate customer and account information in ERP and related systems.
• Coordinate communication among customers, technicians, and service management, documenting scope changes and expectations.
• Assist with customer contract administration including terms, pricing, and service details.

Skills

Organizational skills

Multitasking

Professional communication

Customer service

Team coordination

Tools

ERP

CRM

Scheduling software

Job description

Customer Service/Dispatcher (JN -092026-432083) Marysville, Washington

Salary: USD25 - USD27 per hour

We have an excellent opportunity for you with our client.

Ultimate Staffing is seeking a Customer Service/Dispatcher to join a client in Marysville WA. Hours are Monday - Friday 7.30AM to 5pm

Key Responsibilities

• Dispatch and coordinate field technicians by assigning service calls, balancing technician availability, location, skills, and workload to support efficient field operations.
• Schedule and maintain technician resources in the company’s ERP/service management system, including appointments, assignments, estimated completion times, and schedule changes.
• Manage the service job board and calendars, monitoring open, scheduled, in-progress, and completed work and making updates as priorities or field conditions change.
• Enter and maintain customer service requests and work orders, ensuring ticket information, site details, equipment information, customer contacts, and service requirements are accurate and complete.
• Provide customer service and communication by responding to service inquiries, providing status updates, communicating scheduling information, and serving as a point of contact throughout the service process.
• Monitor delayed or at-risk service work and coordinate with Service Managers and technicians regarding scheduling issues, delays, parts availability, site access, or other obstacles that may prevent work from being completed as expected.
• Maintain accurate customer and account information within the ERP and related systems, including customer profiles, contacts, service locations, billing information, and other account details.
• Coordinate communication between customers, technicians, and service management, helping ensure changes to scope, scheduling, priorities, and customer expectations are clearly communicated and documented.
• Assist with customer contract administration, including setting up new contracts in company systems, entering contract terms, pricing, payment requirements, service details, effective dates, and other applicable information.
• Support overall service administration and data accuracy by maintaining organized records, reviewing open work for completeness, assisting with invoicing or contract-related questions, and performing other administrative duties supporting field service operations.

Qualifications

• 1+ year of experience in customer service, dispatching, scheduling, administrative support, or a similar role preferred; trade or field-service experience is a plus but not required.
• Strong organizational skills with the ability to manage multiple service requests, schedules, and priorities at the same time.
• Comfortable working with computers and learning ERP, CRM, scheduling, dispatch, and other business software systems.
• Ability to accurately enter, update, and maintain customer, job, scheduling, and contract information.
• Strong communication skills, both written and verbal, with a professional and customer-focused approach.
• Ability to communicate effectively with customers, technicians, service managers, and other internal teams.
• Able to monitor open jobs and follow up when work is delayed, rescheduled, or requires additional coordination.
• Strong attention to detail, particularly when entering service information, customer details, contract terms, and payment information.
• Ability to work in a fast-paced service environment, adjust to changing priorities, and remain organized when handling multiple calls, requests, and schedule changes.